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Have you recently been promoted to a supervisor position and are looking to raise your management game? Don't miss the NAMA SDP: A Personal & Professional Journey for the Supervisor . This highly popular program is the perfect mix of small group discussion and interactive learning so you can round out your core management skills. In this two day program, you'll learn critical leadership skills, how to optimize time management and discover how and when to delegate. You'll also master customer service essentials, learn techniques on how to problem solve, improve teamwork and handle difficult conversations with employees and customers. The NAMA SDP delivers using real-world scenarios, first-rate instructors and time-tested methodology. You will leave with a Personal Action Plan to put all your new knowledge and skills to work for you to advance your career and boost company performance.
Topics covered during this program:
- Personal Leadership Development
- General Management Decision-Making
- Effective Communications
- Principles of Stress & Time Management
- ACE Problem Solving for Managers
- Coaching for Top Performance
- Managing Difficult Conversations
- Handling Customer Relationships & Complaints
For more information, please contact Erika Charleston at firstname.lastname@example.org.