KNOWLEDGE

Elevate your business and advance your career: NAMA is the premier knowledge source for industry members.

NAMA Knowledge Center

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Technician Training

NAMA’s Technician Training program is tailored to the unique tasks of convenience services technicians who work with vending and coffee machines. Well-trained technicians deliver faster service, fewer repeat calls, lower maintenance costs, and improved equipment longevity. These benefits lead to less machine downtime, an enhanced company reputation, and increased employee morale and retention.

The course focuses on maximizing the safety of technicians and minimizing liability to your operation.

Technician Training consists of:

  • Fully interactive online training
  • Downloadable reading material
  • A certificate of completion awarded upon passing a final exam

 

Technician Training: Job Fundamentals

NAMA's Technician Training: Job Fundamentals is a comprehensive, fully interactive online course focused on essential information for convenience services technicians. This course is designed to equip service technicians with the knowledge to address frequently encountered service and troubleshooting scenarios in an operation. Five hours of narrated education cover these lessons.

Register for the course >

Access your course (after purchasing) >

Technician Training Registry >

Individual & Group Rates:

Technician Training: Job Fundamentals Member Nonmember
Individual registration $199 $299
Groups of 3 – 9 $179 $279
Groups of 10+ $149 $249

 

Interested in training your entire team? Contact [email protected] to request a bulk purchase discount.

Coming this Summer—Technician Training: Advanced Systems

Job Fundamentals training modules include:

  1. Customer Service
  2. Common Hand Tools
  3. Soldering Techniques
  4. Moving Vending Machines
  5. Service Call Techniques
  6. Payment Systems
  7. Gas Cylinders
  8. Sanitation Principles
  9. Security Practices
  10. Principles of Basic Systems
  11. Electrical Theory
  12. Electrical Sourcing
  13. Electrical Test Meters
  14. Refrigeration Cycle
  15. Testing External Compressor Parts in Refrigeration
  16. Troubleshooting Refrigeration Systems
  17. In-Depth Principles of Plumbing
  18. Tools in Plumbing
  19. First Aid and Plumbing
  20. Waterline Installations

Technician Training Registry

*Those who have completed past editions of Technician Training have been grandfathered into the current registry.