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Technician Training
NAMA’s Technician Training program is tailored to the unique tasks of convenience services technicians who work with vending and coffee machines. Well-trained technicians deliver faster service, fewer repeat calls, lower maintenance costs, and improved equipment longevity. These benefits lead to less machine downtime, an enhanced company reputation, and increased employee morale and retention.
The course focuses on maximizing the safety of technicians and minimizing liability to your operation.
Technician Training consists of:
- Fully interactive online training
- Downloadable reading material
- A certificate of completion awarded upon passing a final exam
Jump to details:
- Job Fundamentals Course Details
- Advanced Systems Course Details
- Course Bundle Details
- Service Technician Resource Guide
- Technician Training Registry
- Access Your Courses After Purchase
Technician Training: Job Fundamentals
NAMA's Technician Training: Job Fundamentals is a comprehensive, fully interactive online course focused on essential information for convenience services technicians. This course is designed to equip service technicians with the knowledge to address frequently encountered service and troubleshooting scenarios in an operation. Five hours of narrated education cover these lessons.
Individual & Group Rates:
| Technician Training: Job Fundamentals |
Member | Nonmember |
| Individual registration | $199 | $299 |
| Groups of 3 – 9 | $179 | $279 |
| Groups of 10+ | $149 | $249 |
Interested in training your entire team? Contact [email protected] to request a bulk purchase discount.
Job Fundamentals training modules include:
- Customer Service
- Common Hand Tools
- Soldering Techniques
- Moving Vending Machines
- Service Call Techniques
- Payment Systems
- Gas Cylinders
- Sanitation Principles
- Security Practices
- Principles of Basic Systems
- Electrical Theory
- Electrical Sourcing
- Electrical Test Meters
- Refrigeration Cycle
- Testing External Compressor Parts in Refrigeration
- Troubleshooting Refrigeration Systems
- In-Depth Principles of Plumbing
- Tools in Plumbing
- First Aid and Plumbing
- Waterline Installations
Technician Training: Advanced Systems
NAMA's Technician Training: Advanced Systems is a fully interactive online course focused on the electrical components and scientific systems that enable convenience services equipment to function properly. This course is designed to equip experienced technicians with the knowledge to assess and address complex troubleshooting scenarios in an operation.
Individual & Group Rates:
| Technician Training: Advanced Systems |
Member | Nonmember |
| Individual registration | $199 | $299 |
| Groups of 3 – 9 | $179 | $279 |
| Groups of 10+ | $149 | $249 |
Advanced Systems training modules include:
- Electrical Theory Review
- Laws of Electricity
- Switches and Contacts
- Electrical Components
- Electric Motors
- Electrical Lighting
- Electrical Heating
- Refrigeration Theory*
- Heat Transference*
- Electrical Systems in Refrigeration
- Testing Compressor Windings
- Safely Handling Refrigerants
- Calculations in Plumbing*
*Included solely in written material.
Course Bundle
Interested in ground-level and advanced training for individual technicians? Job Fundamentals & Advanced Systems bundled registration is available.
Contact [email protected] to request a bulk purchase discount for your team.
|
Technician Training Bundle: Job Fundamentals and Advanced Systems |
Member |
Nonmember |
| Individual registration | $349 | $499 |
| Groups of 3 – 9 | $329 | $479 |
| Groups of 10+ | $299 | $449 |
Service Technician Resource Guide
The Service Technician Resource Guide allows technicians to easily access relevant manufacturer resources from a single place (such as parts manuals, service manuals, installation manuals, manufacturer contact info, etc.). Member operators may access it through their namanow.org account. If you are employed at a member operator company but do not have an account, then please create an account and validate your status by contacting [email protected] prior to accessing the Service Technician Resource Guide in the field.
Technician Training Registry
Professionals who have completed past editions of Technician Training have been grandfathered into the current registry.