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Press Release

Listening & Leading: Back to Business

NAMA Announces a Four Part Mini-Series

CHICAGO — May 8, 2020 — Today, NAMA announces a four part mini-series: Listening & Leading: Back to Business. Featuring a condensed, 20-minute format, each webinar is designed to share peer-to peer learning and expert analysis, focused on the process of getting “up and running.”

The schedule, held on successive Tuesdays and Thursdays, includes:

Tuesday, May 12, 2 p.m. EST: Restoring Your Business

Featuring Linda Furlano, A.H. Management and Dick Hanson, Buffalo Rock, this kick-off session will feature new guidelines, including channel-specific checklists, for operators. Designed to take the guesswork out of tasks required for returning to full operations in a safe, effective manner, these guidelines are available at no cost on the NAMA website.

“The overarching goal of the taskforce was to deliver optimal industry guidance for operators at this critical time,” said NAMA Senior Vice President, External Affairs, Eric Dell. “We are thankful to the taskforce for their leadership and look forward to Linda’s and Dick’s participation in the webinar.”

This session, sponsored by 365 Markets, is scheduled to take place Tuesday, May 12 at 2 p.m. EST. To participate, please sign in here.

Thursday, May 14, 2 p.m. EST: Up and Running: Communicating in the time of COVID-19

Featuring members of the Industry Communications Committee, with discussion led by NAMA’s Roni Moore and Kelly Doherty, this session will feature peer-to-peer learning. Kirn Reis, Crane Merchandising Systems; Linde Hutson, 365 Markets and Matt Bachmann, Wandering Bear will share marketing and communications best practices, including lessons learned and game-changing ideas.

“This session is designed to arm members with fresh ideas and to share simple, yet important ‘lessons learned’ from industry leaders,” said NAMA’s VP of PR, Roni Moore. “At this time, marketing to customers is perhaps more important than ever to enhance relationships and increase awareness.”

“Finally, we’ll share news about an exciting new platform NAMA is launching. Next Wave Connect will provide new digital communities that offers an ongoing resource for industry information that members can tap into 365, 24/7,” said NAMA’s Director of Digital Communications, Kelly Doherty.

To participate, please sign in here.

Tuesday & Thursday, May 19 and 21, 2 p.m. EST: Employment Legal issues and Risk Mitigation

Industry legal consultant Heather Bailey of SmithAmundsen will share information employers need to know so they can evaluate employment issues and risks as they attempt to return to a “new normal” and restore their business as employees return to work.

On May 19, Bailey will focus on alleviating medical risks, such as who pays for PPE, checking temperatures at the door, confidentiality and avoiding discrimination claims and pitfalls.

The May 21 session will examine the process of diminishing the threat of workers’ compensation and OSHA claims related to the pandemic.

“Everyone wants to get back to work. As employers, we need to make sure we’re doing it right, not only for our employees and customers, but for ourselves as operators to reduce any potential employment risks and liability,” said Bailey, NAMA Knowledge Source Partner.

To participate: for May 19, sign in here; for May 21, sign in here.

NAMA represents the $34.9 billion U.S. Convenience Services Industry. By providing advocacy, education, and research, NAMA works to promote and protect the industry’s over 160,000 hardworking employees. Through traditional vending and micro markets, office coffee and pantry services, product manufacturing, and small-drop distribution, convenience services meets the needs of over 40 million American consumers daily at work, home, school, and play.

Senior Director, Communications & Marketing
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