KNOWLEDGE
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Webcast Series: Emerging Operator's Guide to Steady Operations and Optimized Growth
Refine the core processes of your convenience services operation. This series is designed to help small operators, especially newcomers to the industry, use the lessons in this series to evaluate their preparedness for growth and ensure sustained operational success when scaling up.
Subject matter experts will outline what a “good” operation may resemble, guiding smart choices on how you invest time and resources into your operation. Control your growth and avoid common stumbling blocks in the process.
Free for NAMA members.
Nonmembers: $49 per webcast or $399 for the full series. Join NAMA to get access to the full series for FREE.
Topics include:
- Scale Your Operation: Preparation
- Scale Your Operation: Execution
- Scale Your Operation: Secure Top Locations
- Scale Your Operation: New Service Channels
- Optimize Operations: Core Practices for Warehouse Success
- Optimize Operations: Efficient Route Management
- Optimize Operations: Inside Vending, Common Issues & Smart Fixes
- Small Operator Finances
Want to attend all sessions? Register for the full series.
Scale Your Operation: Preparation
- Ensure your current systems (warehousing, staffing, equipment, and software) can support increased volume and complexity without breaking down.
- Standardize processes to maintain consistency at scale (account setup, machine restocking, maintenance, and reporting).
- Identify KPI's to evaluate the state of your operation.
Speaker: Patrick Sheehan, Sheehan Brothers Vending
Scale Your Operation: Execution
- Learn which metrics (such as revenue per machine, service cost per route, and account profitability) signal healthy, sustainable scaling.
- Define what a high-performing operation looks like at scale -- highlighting what a "good" operation resembles.
- Recognize signs that expansion is outpacing your systems or draining your resources, and understand how to course-correct.
Speaker: Ryan Harrington, Royal Refresh
Scale Your Operation: Secure Top Locations
- Recognize features of high-opportunity vending locations and assess them effectively.
- Assemble key materials for a strong impression, such as equipment visuals, product lists, and proposals.
- Initiate and sustain successful location partnerships.
Speaker: Josh Rosenberg, Forward Thinkers and Capitol Coffee
Scale Your Operation: New Service Channels
- Assess the operational and financial impact of expanding beyond vending by comparing sales potential and resource investment across OCS, pantry, and micro market models.
- Identify key opportunities and operational challenges that arise when adding new service channels, including staffing, delivery cadence, and SKU variety.
- Evaluate customer site readiness and suitability for each channel by considering factors like workplace culture, foot traffic patterns, budget appetite, and equipment infrastructure.
- Ensure readiness to expand to a new channel of service, and identify KPI's to evaluate success.
Speakers: Jeff Nash, Crafty; Nick Canada, Crafty; Elijah Schmunk, Moran Refreshments
Optimize Operations: Core Practices for Warehouse Success
- Maintain accurate inventory records.
- Maximize the use of a warehouse space through an efficient layout.
- Identify common warehousing pitfalls.
Speakers: David Marler, 365 Retail Markets; Tyler Carter, Buffalo Strive
Sponsor: 365 Retail Markets
Optimize Operations: Efficient Route Management
December 4, 2025 | 2 p.m. ET
- Plan routes efficiently while using the correct vehicles.
- Increase efficiencies with appropriate usage of routing software.
- Understand how client types affect routing efficiencies.
Speaker: Dean Prather, Quality Vending
Optimize Operations: Inside Vending, Common Issues & Smart Fixes
January 21, 2026 | 2 p.m. ET
- Understand the inner workings of vending machines.
- Troubleshoot common issues more effectively.
- Improve uptime of machines and increase sales.
Speaker: Thilo Suelberg, Suelware
Small Operator Finances
February 3, 2026 | 2 p.m. ET
- Determine flexibility in margins.
- Make predictions based on trends in finances.
- Note milestones and KPI's to identify the state of your operation and what is being done well.
Speaker: Scott Halloran, The Trolley Companies.
Refund Policy
Please note that all cancellation requests must be made via e-mail to: [email protected]. A total refund of paid registration fees minus a $25 processing fee will apply to all cancellations. NAMA Knowledge Center course cancellations will only be processed if the course has not yet been accessed. Webinar cancellations will only be processed before the webinar takes place. No refunds are available after seven (7) days past registration.