KNOWLEDGE

Elevate your business and advance your career: NAMA is the premier knowledge source for industry members.

Upcoming Online Education

Webcasts are free for NAMA members and $25 for nonmembers. If you represent a nonmember, then NAMA will rebate the cost you paid for webcasts if your company chooses to become a NAMA member.

Coming Soon
Webcast Series: A Small Operator’s Guide to Steady Operations and Optimized Growth

Scale Your Operation: Preparation
Coming this August

  • Ensure your current systems (warehousing, staffing, equipment, and software) can support
    increased volume and complexity without breaking down.
  • Standardize processes to maintain consistency at scale (account setup, machine restocking,
    maintenance, and reporting).
  • Identify KPI's to evaluate the state of your operation

Scale Your Operation: Execution
Coming this August

  • Learn which metrics (such as revenue per machine, service cost per route, and account
    profitability) signal healthy, sustainable scaling.
  • Define what a high-performing operation looks like at scale — highlighting what a "good"
    operation resembles.
  • Recognize signs that expansion is out

Scale Your Operation: Secure Top Locations

  • Recognize features of high-opportunity vending locations and assess them effectively.
  • Assemble key materials for a strong impression, such as equipment visuals, product lists, and
    proposals.
  • Initiate and sustain successful location partnerships.

Scale Your Operation: New Service Channels

  • Assess the operational and financial impact of expanding beyond vending by comparing sales
    potential and resource investment across OCS, pantry, and micro market models.
  • Identify key opportunities and operational challenges that arise when adding new service
    channels, including staffing, delivery cadence, and SKU variety.
  • Evaluate customer site readiness and suitability for each channel by considering factors like
    workplace culture, foot traffic patterns, budget appetite, and equipment infrastructure.
  • Ensure readiness to expand to a new channel of service, and identify KPI's to evaluate success.

Optimize Operations: Core Practices for Warehouse Success

  • Maintain accurate inventory records.
  • Maximize the use of a warehouse space through an efficient layout.
  • Identify common warehousing pitfalls

Optimize Operations: Efficient Route Management

  • Plan routes efficiently while using the correct vehicles.
  • Increase efficiencies with appropriate usage of routing software.
  • Understand how client types affect routing efficiencies.

Optimize Operations: Inside Vending, Common Issues & Smart Fixes

  • Understand the inner workings of vending machines.
  • Troubleshoot common issues more effectively.
  • Improve uptime of machines and increase sales.

Small Operator Finances: Transaction Channels (Vending and Micro Markets) 

  • Determine flexibility in margins.
  • Make predictions based on trends in finances.
  • Note milestones and KPI's to identify the state of your operation and what is being done well.

Small Operator Finances: Service Channels (Pantry Services and OCS) 

  • Determine flexibility in margins.
  • Make predictions based on trends in finances.
  • Note milestones and KPI's to identify the state of your operation and what is being done well.

Refund Policy

Please note that all cancellation requests must be made via e-mail to: [email protected]. A total refund of paid registration fees minus a $25 processing fee will apply to all cancellations. NAMA Knowledge Center course cancellations will only be processed if the course has not yet been accessed. Webinar cancellations will only be processed before the webinar takes place. No refunds are available after seven (7) days past registration.